Catering & Proposals
What happens when a customer clicks on a meal on the catering menu?
Every meal card on the catering menu has a **More Info** label (info icon) — clicking anywhere on the card opens a...
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What happens when a customer rejects a proposal?
Clicking **Reject** (after confirming *"Are you sure you want to reject this proposal?"*) sets the proposal to **Rejected**, logs the status change,...
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Marketing
What happens when a customer enrolls in a flow?
When the trigger event happens and the flow is **On**: 1. Sprwt saves a snapshot ("metrics") of the customer and the event...
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What happens when a customer replies STOP to one of my texts?
For US/Canadian accounts sending through the registered messaging service, the opt-out keywords registered with your campaign (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT)...
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What happens when a visitor submits the newsletter popup form?
Sprwt validates that a name and email were entered (*Please provide a valid name* / *Please provide a valid email*) and that...
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What happens when I run out of credits?
The sending job only runs when your balance is greater than the per-message rate; otherwise it stops with "NO CREDITS" and queued...
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Settings & Configuration
What happens when a customer or a team member sends a proposal message that hasn't been read?
This automation checks, roughly every 10 minutes, for proposal messages that are still unread. If a **staff member** sent a message the...
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What happens when a delivery date is about to open with no menu built for it?
This automation scans each upcoming delivery date across every sales channel (Meal Prep, Wholesale, Catering, Real Time, In-store, and Retail) and checks...
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What happens when a paused subscription's pause period ends?
This automation checks daily for subscriptions whose pause period has ended and reactivates them: it recalculates the next renewal date based on...
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What happens when I change the 'System Email - Email Address From' value?
As soon as you confirm a new sender address, Sprwt checks whether that address is already verified with the email service. If...
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Subscriptions
What happens when a customer pauses their own subscription?
In **Pause Future Renewals** the customer keeps **Schedule Subscription Renewal Date** on and picks a range (1 Week, 2 Week, 1 Month,...
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What happens when a customer skips a delivery from their profile?
**Skip Upcoming Orders** opens "Select the days you want to skip" with the text "For each day you skip a new day...
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What happens when a subscription renewal payment fails?
The failure message is stored on the subscription and shown at the top of its page as **"Last auto renew error: ..."**;...
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What happens when I make a Plan Group inactive?
An inactive group (toggle **Is Active?** off — tooltip "Set this group active or not.") is no longer offered on the subscription...
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Support & Account
Customer Dashboard
What happens when I click Checkout / complete my order?
The system re-validates everything server-side before charging you: you're logged in and own the cart, the cart isn't empty, delivery/pickup is valid...
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What happens when I redeem a gift card or coupon code at checkout?
Typing a code into the checkout code box checks it two ways: if it matches an unredeemed **Gift Card**, the card's value...
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