Users
Marketing
What happens when I save a value in an integration window?
The value is written immediately for the kitchen shown in the section badge (or globally), and the previous value is recorded in...
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What happens when someone calls my call-forwarding number?
The caller first hears your **Greeting Text** read aloud (if set), then the call is dialed through to the **Call Forward To**...
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What information and placeholders do the system emails include?
Every template is filled at send time from your account data, so nothing needs to be typed in: - **Company details** from...
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What information does each lead contain and can I export it?
The **All Leads** table shows **Lead ID**, **User ID** (filled when the visitor was logged in, otherwise empty), **Email**, **Lead Content** and...
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What information does the campaign page show before the campaign is sent?
Opening a Scheduled/Outbox campaign shows the **Campaign Details** panel: - **Scheduled for** – the send date and time. - **Recipients** – the...
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What information does the gift card detail page show?
The header shows the card code, a status badge (**Active**, **Redeemed** or **Cancelled**) and the action buttons. The left card lists: **Bought...
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Delivery
What happens when I save the Root Planner API Token or Webhook Secret?
Besides storing the value, saving either field from the system *Config* page (super admin only) re-registers your site's webhook address and secret...
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What information is sent to Root Deliveries for each stop?
For every ticked order Sprwt sends one drop-off with: the **full delivery address** (street, second line, city, state code and zip in...
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What information is sent to Root Planner for a home-delivery order?
Two things are sent: **The customer** (created on first export, updated on later exports): first name, last name, email, phone (formatted), *notify...
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Reports
What happens when I scan the QR code on a bag label?
It opens the bag's page at `/bags/` (you must be logged in as an admin, or as the customer who owns the...
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What information is printed on a Chef Menu (meal) label?
A 4x2 meal label can show, depending on what you tick under **Business: Labels > Meals**: your **Company Logo** (uses *Company Labels...
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Kitchen
What happens when I search for an ingredient that is not in my list yet?
With the **Ingredients API** module, when your own ingredients run out of matches for a search term the picker also queries Sprwt's...
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What information does the menu table show for each meal on the date?
The table on the right lists every meal attached to the date, with these columns: - **ID** - the meal number (and...
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Hr Tools
What happens when I set a department to inactive, and can I delete one?
Departments cannot be deleted; switch **Is Active?** off instead. An inactive department disappears from the **Job Department** dropdown when creating or editing...
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What HR logs are available and where are they?
The **Logs** page is in the sidebar under **HR Tools > Reports > Logs**, and has four tabs: - **Role Logs** –...
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