Articles on: Sprwt Supprt
My admin says 'Administrative access suspended' – what do I do?
Your admin has been locked for review because automated or AI access was detected on a staff login. Your website, menu and checkout are still working for customers. The account holder should email [email protected] quoting the reference shown on the page (e.g. AG-1A2B-3C4D) and explain what was happening – for example an employee was using an AI browser assistant or an automation script in the admin. Sprwt reviews the recorded evidence (time, IP, network, account, pages requested and anything the agent declared) and, once satisfied, clicks Unlock the site on the AI Scrape Log; access returns immediately for everyone. To avoid a repeat, stop using AI browser agents or scripts against the admin, or ask Sprwt to allowlist a legitimate tool.
Where to find it:
/admin