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Articles on: Sprwt Supprt

My site shows 'Your website is currently inactive' – how do I get it back?


This page appears when Sprwt has set your account's Server Status to Past Due +3 days – your Sprwt subscription payment is more than three days overdue. Visitors and staff see Your website is currently inactive... exceeded the allotted time period for your active plan, with a button I'm the admin of this account that goes to the login page. While this status is active, any page an admin with the Billing permission visits redirects straight to Billing (/admin/billing) so they can update the card and pay; everyone else keeps seeing the block page until the account is settled and Sprwt sets the status back to Active. The earlier Past Due status (without the +3 days) shows reminder banners but does not block the site.

Where to find it: /admin/billing