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Articles on: Sprwt Supprt

My scheduled campaign time passed but nothing was sent. What should I check?


Work through this list:

  1. History > Sending – are the messages there with an Error Count? Open one to read the error.
  2. Balance – the sending job stops with "NO CREDITS" when the balance is not above the per-message rate. Top up or enable Auto Recharge.
  3. A2P registration (US/CA) – the job refuses to run until the campaign is verified and a number is attached ("You need to comply with US A2P 10DLC Regulations").
  4. Number status – the From number must be Active.
  5. Background jobs – the sending job processes up to 50 messages per run; very large campaigns take several runs, and if your site's scheduled jobs are not running, nothing moves (contact Sprwt support).
  6. Recipients – if the confirmation showed 0 recipients, no messages were created.

Where to find it: /admin/smshistory/sending