Reports
How are Selling Price, Production Cost and Profit Margin computed per portion?
**Selling Price** = the meal's price, plus the portion's upgrade price for named portion sizes. **Production Cost** = the production price stored...
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How are the KPI cards on the Affiliates Report calculated?
The cards mix two different date scopes: - **Total Affiliates** – the number of affiliate accounts whose own **sign-up date** falls in...
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How are the sections of the Sub-Recipe Report organised?
Sections follow your **Sub-Recipe Groups** (Kitchen › Sub-Recipe Groups): each active group becomes a card titled with the group name; sub-recipes with...
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Settings & Configuration
How are the branding colours related to onboarding?
The four main colours (**Primary**, **Secondary**, and their two Contrast colours) are internally tagged as part of the "Setup your configurations to...
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How are the tabs on the Configuration page organized?
Tabs are grouped into coloured section strips. Each tab shows a small count of how many settings it contains. The sections you...
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How can I be warned when a delivery date has no menu?
Set **Send Email If Meals are not selected for Delivery Date on Cutoff Day** (Theme > Kitchen) to **Yes**. On cut-off days...
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Marketing
How are the open rate and click rate calculated?
**Opened %** = number of *distinct recipients* who opened the email ÷ number of emails sent × 100. **Clicked %** = distinct...
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How can I check how a broadcast performed?
Open **History > Group Messages** and click the broadcast's ID. The detail page shows "X / Y sent" in the header, the...
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How can I preview exactly who will receive the campaign before sending?
On the **Review and Confirm** step the Recipients section shows a summary such as *Registered User (240), Uploaded Contact (35) (275 total)*,...
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How can I preview or test-send a system email?
There is no working preview or test-send button on the System Emails page in the current version - there is a preview...
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How can I see exactly who will receive a campaign before sending?
The **Recipients** count in the Review & Confirm window and the per-group counts next to each group name (e.g. "All users (243)")...
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How can I see how many friends a customer has referred?
There are two ways: 1. **The customer sees their own count.** Their "Invite your Friends" referral popup shows a live count ("N...
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How can I see which orders used a coupon?
Open the coupon; below the form is the **Checkouts Used** panel. Set **Begin date** and **End date** (by default the last week...
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Catering & Proposals
How are the payment reminder emails for proposals sent?
Sprwt sends reminders automatically once a day. Each proposal has an **Email Reminder Days** field (its default comes from **Catering > Settings...
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How are Total Paid and Amount Due calculated in the report?
**Total Paid** adds up every payment (checkout) recorded against the proposal — deposits, partial payments and full payments. **Amount Due** is the...
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How can I hide a labor line or invoice item from the customer's BEO?
Each **Labor & Equipment** row and each **Invoice Items** row has an eye toggle labelled **Hide on Customer BEO** / **Show on...
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Accounting
Delivery
Sprwt
How can I add Modifiers and Substitutions to my Meal Recipes?
With Sprwt, you as an admin have the ability to allow your customers the ability to swap sub-recipes or ingredients out with...
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How can I create a venue for my catering events?
Do you own a catering business that has a venue location or multiple venue locations? If the answer is yes, you also...
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