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Hr Tools

How can I see which users have a given Employee Profile?

On **HR Tools > Employees > Profiles** the table shows **ID, Name, Users Counts** and a **Users** column with a **View (n)**...

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Subscriptions

How can I see who changed a subscription and when?

Two places. On each delivery date, the **Subscription Logs** section lists every status change ("Changed to Open/Skipped/Cancelled on by "). For everything...

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How can I see why customers pause or cancel?

Every admin or customer pause/cancel that used a reason is stored. The most recent reason appears on the subscription page ("Cancellation reason...

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Admin Dashboard

How can I tell whether a date was closed by the system or by a person?

Look under the date in the dashboard header. Depending on the history you will see one of: - *"This day was **automatically...

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Payments & Billing

How can I tell whether my Stripe account is connected and live?

There are three places to check: - **Stripe > Connect** - a connected location is a green button with a check mark;...

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Sprwt

How can I track conversion metrics on Sprwt for my Facebook, Instagram or Google Ads

Are you interested in running Facebook & Instagram Ads or Google Ads? Curious on how you can track conversions, purchase values, new...

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How can I track sales commission for proposals?

Are you running affiliate campaigns, have a team of sales people, or just want to reward that one person who gives you...

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How can I upload contracts, mood boards, images, and other documents to a proposal?

With Sprwt's proposals you can easily upload contracts, mood boards, images, and other documents to a proposal and your customers can view...

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How can I use Sprwt for Email Marketing

Sprwt is partnered with Mailerlite as our exclusive email marketing provider. We directly integrate their system so you can quickly and efficiently...

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Marketing

How can my custom website or landing page submit newsletter sign-ups to Sprwt?

Post the form to `https:///api/v1/marketing/submitform` with fields `txName`, `txLastName`, `txEmail`, optional `txPhone`, and `resellerId` (the kitchen the contact belongs to). Sprwt adds...

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How do "Dynamic Custom Rates" (tiered discounts) work?

Dynamic Custom Rates let one coupon give a bigger discount as the cart grows. Click the **+** icon next to **Dynamic Custom...

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How do commission steps decide which rate applies to an order?

Steps form a timeline that starts on the date the ordering customer's own account was attributed to an affiliate (registration via the...

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Settings & Configuration

How do "review reward" cashback payouts actually get paid?

A customer can earn one of these rewards two ways: clicking a Google or Facebook review link from their profile page, or...

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How do campaign open/click/bounce stats get recorded?

Your email-sending provider reports delivery events back to Sprwt as they happen — processed, dropped, delivered, deferred, bounced/blocked, opened, clicked, marked as...

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Real Time Ordering

How do "Select A Preset Menu" and "Randomly Generate a Menu" work on the Real Time Menu?

- **Select A Preset Menu**: pick one of your saved preset menus; all its meals are added to the selected date. You...

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Sprwt Ai

How do AI credits work?

AI credits are a prepaid balance shared by every AI feature on your account; **1 credit equals $1**. The balance is shown...

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How do AI title suggestions work in the blog writer?

Next to **Blog Topic or Title** there is a magic-wand icon with the tooltip *AI Suggestion*. Click it and Sprwt asks the...

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Kitchen

How do category badges and tags show on the menu?

On most order/menu pages (à la carte, in-store, catering, real-time, grab-and-go), turning on **Business: General > Show Meal Category Tags on Menu**...

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Orders

How do catering / proposal orders look on the order page?

Catering orders show **Event Time** (or separate *Event Start Time* / *Event End Time*) under the date, and, when linked to a...

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Accounting

How do connected bank accounts appear in the Chart of Accounts?

Every bank account you link is added automatically to the Chart of Accounts as a balance account in the **Cash and Bank**...

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