Articles on: Sprwt Supprt
Why is a pickup order never exported to Root Planner even though the pickup location has export enabled?
Check, in this order:
- The order contains items that need shipping and is not fully refunded.
- The pickup location's Export to Root Planner? switch is on.
- The order's kitchen location has a Root Planner Hub — pickup bundles without a hub are silently skipped (no error row), and the orders stay under Orders Not Imported.
- The pickup location's address, state and coordinates are filled in — Root Planner may refuse to create the location otherwise (you would see a "Customer Create - …" error).
If a pickup location already shows a Root Customer number, the location step is fine and the hub is the usual culprit.
Where to find it:
/admin/rootplanner