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Real Time Ordering

Which orders appear on the KDS?

The board shows orders of the selected kitchen for **today** that: - contain Real Time items; - are **paid or otherwise active**...

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Delivery

Which orders appear on the Root Deliveries page?

For the selected delivery date and the active kitchen location, the page lists **home-delivery** orders (not pickups) that are Unpaid, Paid or...

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Which orders are included in a Root Planner export?

For the selected delivery date, Sprwt takes orders that: - are **Unpaid, Paid or partially refunded** (fully refunded/cancelled orders are excluded); -...

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Orders

Which orders appear on the Uber Routes page?

Only **delivery** orders (not pickups) for the chosen date whose delivery method/transporter is of the **Uber Direct** type, and which contain at...

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Which payment methods are available in Checkout As?

After **Continue** the payment page lists your methods (the set is configured by Sprwt for your account as the *Payment Gateway POS*...

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Which payment methods can appear on an order?

The **Payment Method** column/field shows one of: **Balance Only** (paid entirely from the customer's digital wallet), **Stripe** (card), **Authorize**, **Vantiv**, **Cash**, **Check**,...

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Which permissions control who can see and edit customer orders?

Under the **Checkouts** group of a user role there are three permissions: - **List Customer Orders** — see the Customer Orders list....

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Reports

Which orders are included in the cooking report quantities? Are unpaid or refunded orders counted?

The Cooking Report, Inventory Shopping Lists, Sub-Recipe Report, Meals Report and Packaging Report all count meals whose order status is **Unpaid**, **Paid**...

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Which orders count in the Extras Report?

Extras from orders with status Unpaid, Paid or Partial Refund whose extra line is still active for that delivery date. Extras that...

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Which permission does a staff member need to see each sales report?

Permissions are set per user role under the **Sales** group. Each report has its own switch: - **Sales** – Gross Sales -...

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Catering & Proposals

Which orders count toward this report's totals?

Catering: only checkouts that are Paid, Completed, or Partially Refunded but still active, that came through the Catering checkout (not a separate...

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Sprwt Ai

Which pages can the AI link to internally in a blog post?

Internal links are chosen from the ordering pages that are active on your site – the meal prep ordering page, meal menu,...

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Settings & Configuration

Which parts of the site use the Footer Color and Menu Color settings?

**Footer Color** paints the footer background and **Footer Color - Contrast Color** sets footer text and link colour (including the social icons...

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Payments & Billing

Which payment-related settings can I change myself in Business Settings?

On **Settings > Configuration**, under the **Business** section's **Payment** tab you can edit: two fields for your currency shown under their raw...

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Hr Tools

Which permission controls who can change the break rules on the Employee Settings page?

**List Employees Settings** controls whether the **Settings** link shows up in the menu at all. In the current version, though, the Settings...

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Which permissions control the HR tools?

All HR-specific permissions are in the **Employees** group of a role/profile: - **List / Edit Employees** – Employees list and employee form....

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Marketing

Which permissions control access to the SMS pages?

Permissions are set per role under the **SMS** group (all of them require the SMS module): - **Compose** – the Compose page....

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Which permissions control the affiliate pages?

Under the **Affiliates** permission group (only available with the module): **List Affiliates** and **Edit Affiliates** for the Affiliate Users pages (editing also...

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Subscriptions

Which permissions control Membership Plans?

Two permissions exist in the **Membership Plans** group of a user role: - **List Membership Plans** — required to see the menu...

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Retail

Which permissions control the Retail features?

In a user role (Business Settings > Roles), the **Retail** group contains: **List Retail Locations**, **Edit Retail Locations**, **List Retail Menus**, **Edit...

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