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Payments & Billing

What is the Sprwt Application Fee and who pays it?

The Sprwt Application Fee is **1.5% of every transaction processed on the platform**; it is how Sprwt is paid for running your...

What is the Sprwt Billing page?

**Settings > Billing** (`/admin/billing`) is where you manage what you pay *Sprwt* (as opposed to what your customers pay you). The page,...

What is the Sprwt Service Fee, how is it calculated, and can I make my customers pay it?

The Sprwt Service Fee is a small fee added to certain orders. With the default settings: **no fee** on carts of $3.50...

What is the statement descriptor, and which setting actually controls what shows on a customer's card statement?

The **Statement Descriptor Preview** on Account Settings shows what customers will see, built as `* #` — for example `SP* Green Kitchen...

What is the Store page?

**Support > Store** (`/admin/store`) is a curated list of physical supplies and templates that work with Sprwt's printing and packing features, grouped...

What is the Stripe section in Sprwt and how does it relate to my orders?

Sprwt takes card payments through **Stripe Connect**. Your kitchen location has its own Stripe *Express* account connected to Sprwt's platform; when a...

Support & Account

What is the Sprwt Portal task on the onboarding checklist?

**Sprwt Portal** (in the wizard's *Get started* step and in the same untitled group at the top of the /admin/onboarding checklist) is...

What is the Training page and how is it different from Sprwt Academy?

**Training** (`Support > Training`, `/admin/training`) is the interactive sibling of the Academy video library. Instead of videos, it runs guided tours with...

What is the Training Video pop-up that appears after the go-live request, and how do I stop it?

After a successful go-live request the admin shows a **Training Video** pop-up (*Watch this training video to learn how to use Sprwt...

Pos

What is the Sprwt POS and how is it different from "Checkout As"?

Both **POS Terminal** (/admin/pos) and **Checkout As** (/admin/checkouts/new) load the exact same order-building screen — they're the same underlying screen running in...

Marketing

What is the Sprwt SMS system and what can I do with it?

Sprwt SMS lets you text your customers from a dedicated phone number purchased inside Sprwt. From the **Marketing > SMS** menu you...

What is the Sprwt Ticket Support card and how do I connect it?

It links your Sprwt account to Sprwt's help-desk (Bolddesk) so you can raise and track support tickets from inside Sprwt. Open the...

What is the System Emails page and where do I find it?

**Marketing > System emails** (`/admin/emails`) lists every transactional email Sprwt sends automatically, as cards with an envelope icon, the email name, a...

Delivery

What is the States page used for?

**Settings > Delivery Settings > States** lists every state/province your business serves. Each state carries its **Abbreviation**, **Country**, a default **Tax %**...

What is the Stripe card reader section that appears on some location pages?

When the **POS** module is active, **Stripe** is your payment gateway, and you've saved a Stripe account ID and secret key, editing...

Retail

What is the Stock Management page and what does it show?

**Ordering > Retail > Stock Management** (/admin/stocks, titled *RetailPoint Stock*) is the live inventory view. It lists each active retail and wholesale...

Kitchen

What is the Stock Management page under Retail?

**Stock Management** (/admin/stocks, page title "RetailPoint Stock") shows the on-hand stock of finished **meals** at each retail/wholesale pickup location, one collapsible panel...

Settings & Configuration

What is the Subscription module and which settings does the Order: Subscription tab hold?

The Subscription module sells recurring weekly meal plans: the customer picks a plan and start date on the *Weekly Subscription* page, then...

Subscriptions

What is the Subscriptions Errors page?

`/admin/subscriptionserrors` (reached from the Dashboard banner **See More**) lists every subscription that is set to auto-renew and flagged in error, with columns...

Catering & Proposals

What is the Timetable / event meal categories, and how do I set a serving time per course?

Event meal categories (managed under **Catering > Proposal Settings > Meals Categories**, e.g. Appetizers, Dinner, Dessert) let you group proposal meals into...