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Articles on: Sprwt Supprt

What kinds of events show up as notifications?


Notifications fall into these categories:

  • Orders — a new order was placed, a pending payment (Twint or 3-D Secure) cleared, an order was auto-cancelled after a failed payment, or an order was fully refunded
  • SMS/text messages — an inbound text arrived, or an outbound text failed/wasn't delivered
  • Subscriptions — a new subscription started, or a customer cancelled one
  • Reviews — a new product review was posted
  • Payments — a card/Stripe error happened during checkout
  • Stock — a meal dropped below its configured low-stock threshold
  • Events/Proposals — a new event proposal was sent, or a proposal's status changed (accepted, rejected, fully paid, or partially paid)

If you manage event proposals, your team can also get in-app alerts for proposal activity (sent, accepted, rejected, paid, payment reminders, past-due, unread messages) — see the note on proposal team alerts below, since these are filtered out of the bell by default.

Where to find it: admin/notifications