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Reports

What is the Product Labels report and what can it print?

**Product Labels** (Fulfilment Reports > Product Labels) is the label wizard for retail **products** (not meals). For a delivery date it can...

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What is the Profit And Loss Report and who can use it?

**Reports > Sales Reports > Profit And Loss Report** (page title "Profit & Loss") is the deepest money report. It walks from...

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What is the Revenue Breakdown bar on Order Metrics?

The **Revenue Breakdown** section shows the share of gross volume by sales channel as one stacked bar with a legend. The channels...

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What is the Shipping Labels report?

**Shipping Labels** (Fulfilment Reports > Shipping Labels) manages carrier labels for orders that chose third-party shipping through **Shippo** at checkout. It lists...

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Settings & Configuration

What is the Product module and what is on the Order: Product tab?

Products are retail items (sauces, merchandise, packaged goods) sold on a *Products* page and cross-sold in the cart. The **Order: Product** tab...

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What is the Realtime module and what is on the Order: Realtime tab?

Realtime (default title *Real Time Ordering*) is order-now ordering for immediate preparation, letting customers order for a specific time rather than picking...

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Catering & Proposals

What is the Proposals View Builder?

The Proposals View Builder (**Catering > Proposals View Builder**, /admin/proposals-view-builder) is where you design reusable **layout templates** for the customer-facing proposal page,...

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Customer Dashboard

What is the QR code on my order details page for?

It's a QR code generated right on your order's own page that simply encodes a link back to that same order —...

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What is the second address line ("Street Address #2") for?

It's an optional field next to your main shipping address on **My Profile**, labeled "Street Address #2 (Unit, APT, Bldg, etc…)" —...

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Real Time Ordering

What is the Real Time Menu and why do I need one?

The **Real Time Menu** (Real Time > Real Time Menu, `/admin/menus/realtime`) is the list of meals customers can order in real time...

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Website

What is the Redirects page and when should I use a redirect?

**Website > Redirects** (`/admin/redirects`) lets you send visitors from an old or short address to the right page, e.g. `/giveaway` → `/pages/giveaway`,...

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Retail

What is the Retail Dropoff Report and how is it different from the Grab&Go Drop-off Report?

The **Retail Dropoff Report** (/admin/reports/retail_dropoff, under the Meal Prep **Fulfilment Reports** menu when the retail module is on) is a **kitchen-to-store** delivery...

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What is the Retail Menu page and how do I get to a location's menu?

**Ordering > Retail > Retail Menu** (/admin/menus/retail) lists your retail locations in **Active** and **Inactive** tabs (ID, Name, Location) with a *Select...

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Delivery

What is the RootPlanner Sync Report?

**Deliveries > RootPlanner Sync Report** (/admin/rootplanner/sync_report, titled *RootPlanner Sync Dashboard*) lists every route that Root Planner has sent back to Sprwt, newest...

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What is the Shippo integration and how do I set it up?

Shippo lets you ship orders by parcel carrier (USPS, UPS, FedEx…) with live rates and labels. Setup (Shippo module required): 1. **Integrations...

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Admin Dashboard

What is the Server Status card on the dashboard?

The **Server Status** card (right column; on phones via the floating menu's server icon) shows the health of the server hosting your...

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Kitchen

What is the Serving Size field on a meal portion, and can I enter a range like "1 - 10"?

**Serving Size** is on the Prices table, one box per portion size, and answers "how many people does this portion serve?" (shown...

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Hr Tools

What is the shift color for?

The color swatch next to the role in the shift window only changes how the block is displayed on the calendar, so...

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Users

What is the Signup Allowlist for?

It lets you exempt a specific email address or an entire @domain from every automated signup bot filter (CAPTCHA requirement, disposable-email/name checks,...

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Marketing

What is the Sprwt + Amazon Email System card?

It is the card that controls the *sender* of every transactional email Sprwt sends (order confirmations, password resets, subscription notices, admin alerts...

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