It links your Sprwt account to Sprwt's help-desk (Bolddesk) so you can raise and track support tickets from inside Sprwt. Open the card; any of Company Name, Company Phone Number, Company Main Address, Company Zip Code, Company State or System Email - Email Address From that are still blank are shown as fields to fill first. Then click Connect Bolddesk. Sprwt looks up (or creates) a contact in the help-desk using your system email address, stores the contact reference and returns to the card showing Connected; the badge becomes Active.

Possible messages (the code behind this card still calls the provider "Freshdesk" internally, a leftover from an earlier provider name, so that's the label that appears in two of these banners): Freshdesk Support: Insufficient information provided to be able to connect! (only shown if every one of the fields above is still blank at once), Freshdesk Support: You are already connected!, or Bolddesk Support: Something went wrong! (contact support).