This status only occurs on accounts where Sprwt has turned on 3-D Secure (the Stripe: Enable 3DS or Stripe: Enable 3DS Pending Payments Confirmation setting) and the customer's bank asked for extra authentication. These two settings aren't self-service — they don't appear on your Configuration pages, so ask Sprwt support if you need one enabled or disabled. Each time an admin opens the order, Sprwt asks Stripe for the payment's current state: if the payment was cancelled or still needs a payment method, the order becomes Canceled; if it succeeded, the order becomes Paid; in both cases the page reloads. While it is pending you can click Resend Pending Payment Email in Quick Actions to send the customer a link to finish the payment, with a copy also emailed to your business email address.