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Real Time Ordering

Can customers see the status of their Real Time order on the website?

Partly. On their order page (reached from Order History), customers see the order time and, once your kitchen requests an Uber courier,...

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Reports

Can customers see their bags and bag status?

Yes, but what they see depends on where they look. If a customer opens their **Bags** tab in their account (Sprwt >...

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Can I add my company website, Instagram handle, business address or the meal's SKU to meal labels?

Yes. Under Client Config **Business: Labels > Meals**, the elements list includes **Company Url** (your website), **Company Instagram**, **Company Address** and **Sku**...

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Marketing

Can customers stack more than one coupon? How does "Can be used with other coupons" work?

By default a cart can hold only one coupon. To allow stacking, switch on **Can be used with other coupons** on **every**...

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Can I add credits without leaving the Compose page?

Yes. If the **Review & Confirm** step shows an insufficient balance, click one of the **Add $50 / Add $75 / Add...

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Can I apply or remove a recurring coupon on one customer's existing subscription?

Yes. From the subscription's admin page you can apply a coupon code to the subscription's renewal rate. The code must belong to...

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Catering & Proposals

Can customers use coupons, gift cards, digital balance or add a tip when paying a proposal?

Yes — the proposal checkout is a full Sprwt checkout. The customer can enter a gift-card/coupon code (*Apply*), tick **Use Digital Balance**...

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Can I add notes or ingredient swaps to a meal on a proposal?

Yes, but the two features are gated separately by the **Modifiers Settings** value (Meals Modifiers module) unless your plan is Base, Pro...

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Can I assign specific employees to a labor line on a proposal?

Each Labor & Equipment row shows an **Assign employees** picker (with the hint *"Save first to assign"* on unsaved proposals). In the...

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Hr Tools

Can employees request time off or a shift swap through Sprwt?

The Employee Dashboard shows a **Request a schedule change** card that mentions swaps and time off, but in the current version it...

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Can I add a shift from the Timesheets page?

Yes. On an employee's timesheet detail page click **+ Add Shift**. The same shift window used on the Schedule calendar opens, with...

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Retail

Can Grab&Go orders be delivered instead of picked up?

Yes, per location. Turn on **Grab&Go Fulfilment > Allow Delivery** on the retail or wholesale location. Customers who choose that location then...

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Website

Can I add a nutrition/macro calculator to a page, and can it collect leads?

Yes – the **Macro Calculator** widget (Widgets category) embeds a calculator visitors use to estimate their daily calorie/macro targets. Its edit panel...

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Customer Dashboard

Can I add a photo to my profile?

Yes. It's not on the My Profile card itself — instead, open the left-hand navigation menu, click the small avatar/camera icon at...

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Pos

Can I add a tip to a POS sale, and where do the preset tip amounts come from?

Yes — the payment screen shows a tip picker with **No Tip**, a row of preset amounts, and an **Other** option (type...

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Can I apply a coupon/discount code to a sale rung up in the POS?

Yes. On the payment screen, under **Coupons**, tap **Edit** to search for or type in a coupon code and apply it to...

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Accounting

Can I add an auto-categorization rule to a bank, asset or equity account, not just an income or expense category?

Yes. The **Auto-categorization rules** icon is available on every row of the Chart of Accounts, including Cash and Bank, Credit Card, Loan,...

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Can I attach a receipt or split a transaction across categories?

Not in the current version. A transaction has a single category and no attachment field. If one bank payment covers several categories,...

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Orders

Can I add more than one pack to the same order in Checkout As, and edit or remove a pack after I've added it?

Yes. Each pack you build (choose a pack type, then fill its meal slots) is added to the cart as its own...

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Can I add or remove meals from an existing order?

Not directly. The order page lets you **refund** individual items (which marks them refunded and credits the customer) but there is no...

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