Yes, but what they see depends on where they look. If a customer opens their Bags tab in their account (Sprwt > profile > Bags — only shown when Show Bags to clients is on), they see a card for each of their bags that hasn't been returned or refunded yet, each with a status badge (En Route or Delivered), delivery date, bag/order number, the return-fee credit they'll get back, and any tracking number. If instead they open one bag's own page directly (for example by scanning the QR code printed on the bag label, which links to that bag's page), they see that bag's contents, plus lists of their other Unreturned Bags and Upcoming Deliveries — but not the status text or the status-change/action buttons, which only show to staff. Either way they only see their own bags — the same info without the action buttons that a staff member also using that link would see. Bag fees and refunds are visible on the order itself.