How can we help you?

Reports

Why was my export refused with a message about a daily limit?

A platform-level **daily row cap** can be set per installation. When the rows you are exporting plus everything your account exported in...

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Kitchen

Why was my receipt line matched to the wrong ingredient, and how do I fix it?

Matching first looks for the supplier's Item ID in your ingredients' **Supplier IDs**; if none matches it falls back to the ingredient...

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Accounting

Why was my receipt upload rejected?

Common reasons: - *File is too large. Please upload an image under 20MB.* - *Please upload a valid image file (PNG, JPG,...

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Why wasn't my transaction auto-categorized?

Check these in order: 1. **Auto-categorize Transactions** (Client Config > Accounting) is *No* – nothing is categorized on import and the Re-categorize...

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Customer Dashboard

Why was my tip rejected?

A tip value must be zero or positive — entering a negative amount returns "Tip value must be positive!" and the tip...

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Why won't Checkout let me finish when I have a Meal Pack in my cart?

Checkout is blocked ("You still have meals to choose for your meal pack") whenever any pack in your cart has fewer meals...

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Marketing

Why was no commission created for an order from an affiliate's customer?

Work through these checks: 1. **Attribution** — is the customer listed in the affiliate's **Attributed Users**? Customers who registered before clicking the...

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Website

Why won't my redirect save (loop, duplicate or homepage errors)?

The form refuses rules that would break the site: - **"Source path empty" / "Target URL empty"** – both fields are required....

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Support & Account

Why won't the pack builder create my packs?

Every pack must pass these checks: it needs a name and a number of meals (*Every pack needs a name and a...

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Users

Why would a legitimate customer get blocked from logging in?

Sprwt runs an automated defense against carding/account-takeover bots that log in from datacenter and proxy networks after creating accounts from ordinary residential...

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Why would the same user need a different role at each kitchen location?

Multi-location accounts sometimes have a manager who's an admin at one kitchen but only staff-level at another. The per-location role dropdown (shown...

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Would Sprwt notice if someone just paged through the entire customer list on-screen instead of using Export, to avoid an export alert?

Yes. Separate from the file-export watermarking, a session-level watch tallies every customer/checkout/subscription row served through the ordinary list pages during a login...

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Catering & Proposals

Why would an order show under "No Routes" on the Drop-off Report?

A delivery order is placed under **No Routes** when it has no delivery transporter/route assigned to it — the report deliberately adds...

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Sprwt Ai

Will AI scrape protection hurt my Google ranking or stop customers ordering?

No. Googlebot, Bingbot and the other ordinary search engines are deliberately exempt from every rule, so normal indexing continues. AI *search* crawlers...

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Admin Dashboard

Will Auto Select charge customers or use their wallet balance?

Auto Select creates a normal order for the meals it picks. It reuses the subscription checkout's saved billing details and shipping/pickup choice,...

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