Articles on: Sprwt Supprt
When exactly does a proposal become Past Due, and what happens then?
A daily server job checks all Signed and Approved and Partially Paid proposals whose Due Date + Net Days is earlier than today and sets them to Past Due. For each one:
- If Auto Charge On Due Date is on, Sprwt tries to charge the balance to the customer's saved card (success → Fully Paid; failure → auto-charge error flag and emails).
- Otherwise it emails the customer the payment past due message with the remaining balance and a link to pay, emails your kitchen address, and notifies proposal team members.
The customer can still pay from their proposal page while it is Past Due; a payment moves it to Partially Paid or Fully Paid.
Where to find it:
/admin/events/proposals