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Back Articles on: Sprwt Supprt

Users

What does suspending a user actually do?

It marks their account as suspended. Suspended users move to the Blocked/Suspended tab, and the moment that happens, every page load stops...

What does the "Allow Confirm Payment" permission control?

It's a Checkouts-group permission named **Allow Confirm Payment**. On an unpaid (pending) checkout, it controls whether a staff member sees and can...

Reports

What does the 'Bags By Delivery Date' report show?

**Bags By Delivery Date** (Fulfilment Reports > Bags By Delivery Date) lists every bag created for the selected delivery date, one row...

What does the 'Categories' element print on meal labels?

When **Categories** is ticked for the Meals label, each meal category that has *Show on labels* enabled prints as a small coloured...

What does the 'Conversion' column mean and how do I change its units?

**Conversion** re-expresses the needed quantity in a larger purchasing unit so it is easier to order: for example grams → kilograms, ounces...

What does the 'Show Subrecipes' toggle do?

Ingredients that are themselves sub-recipes carry a **subrecipe** badge. Turn on **Show Subrecipes** in the toolbar to expand, under each such ingredient,...

Sprwt Ai

What does the 'Cost per prompt' shown on the AI Balance page mean, and why is it not what I was charged?

The AI Balance page displays a legacy *Cost per prompt* setting (**Sprwt Ai: Prompts Credit Value By Prompt**, $0.04 by default). In...

What does the 'Write With Sprwt AI' button do and where does it appear?

**Write With Sprwt AI** is a small purple button next to certain text fields. It comes in two flavours: 1. **Meal description**...

Retail

What does the 'Deduct uploaded quantities as Sold' switch do?

The switch decides whether the upload only sets the dated menu quantity or also changes on-hand stock: - **Off (Menu only)** -...

Settings & Configuration

What does the 'Image Placeholder' setting do?

**Image Placeholder** (Theme > General) is a global fallback image. Whenever an item on the website has no photo of its own...

What does the 'Meals Filtering' setting (Default / OR / AND) change?

**Tab:** Business > General. **Options:** AND, OR, Default. Global only. It controls how the category filters on your customer menus combine when...

What does the 'Popup Settings - Theme' dropdown do?

This selects the visual layout used to render the promotional popup (Marketing > Popup). In the current version there is only one...

What does the 'Setup Videos' button do?

The **Setup Videos** button in the page header opens the Sprwt **Academy** page (`/admin/academy`) scrolled to the Business section, where the setup...

Catering & Proposals

What does the 'Net Days' field on a proposal mean?

**Net Days** (found next to **Due Date** on the proposal, default 15) is the number of extra days of grace given after...

Marketing

What does the 'Send Emails' button on the Subscription: Meals To Choose Reminder card do?

That card is the only one with a manual **Send Emails** button. Clicking it immediately sends the *Meals To Choose Reminder* to...

What does the 'System Email - BCC Email Address' setting do?

Every system email Sprwt sends (customer emails and admin emails alike) is also blind-copied to each address you list here, separated by...

What does the "Allow on" section do, and why do customers see "This coupon is not available for these ordering systems"?

**Allow on** lists every ordering system on your site that supports coupons — for example Grab and Go, Extras, Products, Meal Packs,...

Payments & Billing

What does the "Agree" button on the Connect page do?

**Agree** appears only when your account is still in direct mode (**Stripe: Direct Transaction** = *Customer->Client*). Clicking it: 1. Switches the setting...

Pos

What does the "All Meals" tab do on the POS grid?

It's a permanent first tab (category id 0) that clears the category filter and shows every meal available to sell on that...

Delivery

What does the "Allow on" / "Allow To?" module list on a zip code control?

It lists your order modules (for example Meal Packs, Weekly Subscriptions, À la Carte, Catering, Extras, Products, Custom Meal Builder…) and decides...