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Back Articles on: Sprwt Supprt

Catering & Proposals

What does "Show End Time on Catering Ordering" do?

When on, the customer's catering ordering page shows an **End Time** field alongside Event Time so they can specify when the event/service...

What does "Time Slot Interval" do, and what are Max Meals/Max Orders Per Time Slot?

**Time Slot Interval** (Time Slots card) breaks your open-ordering window into blocks (Any/15 Minutes/30 Minutes/1 Hour). Setting it to anything other than...

What does "View Menu: Allow Add to cart" control?

This toggle (Customer Experience card, Catering Online Ordering tab) governs whether meals on the catering ordering page can be added straight to...

Settings & Configuration

What does "Show Macro Tracking on Profile" do?

When **Show** (default) and the Macros module is active with **Show Macro Nutrition (global)** enabled, subscribers on a **Pro or Enterprise plan**...

What does "Subscription Start Date Buffer Period (in weeks)" do?

It limits how far ahead a customer may choose their first delivery date. Enter a number of weeks; dates later than *today...

What does "Which categories are displayed on Grab and go" do?

It chooses which category list the Grab And Go screen of the admin checkout, when running in POS mode, uses for its...

Kitchen

What does "Show on pages" do in the Menu Builder?

**Show on pages** lets a menu group appear only on chosen pages instead of (or in addition to) being the globally active...

What does "Write With Sprwt AI" next to the Description do?

It asks the AI for a short marketing description (about 200 characters) based on the meal's **Display Name** and drops the text...

Subscriptions

What does "Sort Display Order" do?

**Sort Display Order** is a number that controls the order of plans on the customer subscription page and in the admin list...

What does "Where this reason will be used?" control?

It is a multi-select with **Pause Subscription** and **Cancel Subscription**. A reason ticked for *Pause* appears in the pause pop-up; ticked for...

What does "You pay this member subscription" do?

Turning on **You pay this member subscription** makes the account manager the payer for that member: - When a subscription is bought...

Payments & Billing

What does "Stripe: Enable 3DS" do?

**Stripe: Enable 3DS** (Payment group, Yes/No, default No) turns on 3-D Secure authentication for card payments, so customers whose bank requires it...

What does a dispute's detail page show?

Open a dispute from the list (`/admin/stripe/disputes/`): - **Hero** - disputed amount and currency, a status badge (or "Dispute deadline missed"), the...

What does a payment's detail page show?

Click a row on **Stripe > Payments** to open `/admin/stripe/payments/`: - **Hero** - the net amount that reached your balance, the currency,...

What does a single payout's detail page show?

Click any row on the Payouts page to open `/admin/stripe/payouts/`. The page shows: - **Hero** - the amount, currency, status badge and...

Admin Dashboard

What does "Time to close" do, and what happens if I leave it blank?

**Time to close** is the clock time on that weekday at which the rule fires. The scheduled job runs several times a...

Website

What does "Use as To Address for Email Marketing Lists" / "SMS Marketing Lists" on a form field do?

When editing an **Email** field you'll see **Use as To Address for Email Marketing Lists**; on a **Phone** field, **Use as To...

Sprwt Ai

What does a blocked AI agent actually see?

Instead of the page it asked for, the agent receives a plain-text-friendly notice page titled **Automated access to this platform is prohibited**...

Marketing

What does a Failed status mean and how do I fix it?

**Failed** means the send attempt (SMTP or Amazon SES) did not report success; **Sent** means it was accepted for delivery (it does...

What does an affiliate see in their own account?

Customers who are affiliates get an **Affiliate Program** group in their account dashboard menu with: - **Affiliate Configuration** (`/affiliate/configuration`): **Affiliate Info** (Active/Inactive...