How can we help you?

Marketing

What does "Limited One Use per Customer" do?

When **Limited One Use per Customer** is on, each customer account can use the coupon on only one order. Sprwt checks the...

Few readers

What does "Limited to First Time Buyers" do?

**Limited to First Time Buyers** restricts the coupon to customers who have never completed an order. Sprwt looks at whether the account...

Few readers

Payments & Billing

What does "Max stripe card declines before user account supended" do?

This Payment-group setting (default **5**; label spelled exactly "Max stripe card declines before user account supended" in the product) protects against card...

Few readers

Settings & Configuration

What does "Meal Plan: Allow Portions Upgrade" do?

By default (**No**) the meal list on the subscription meal-selection page only offers each meal in the plan's portion size. With **Yes**,...

Few readers

What does "Meal Plan: Allow Random Meals" do?

With **Yes** (default) the meal-selection page shows a *Random* button (with a refresh icon). Before any meals are picked for a delivery...

Few readers

What does "Packs: Allow Customers to Create Multiple Packs in one a Single Order" do?

With **Yes** (default) the Packs page shows an **Add another pack** button so the customer can build several different packs (for example...

Few readers

What does "Packs: Allow Customers to Modify Quantity of a specific Pack" do?

With **Yes** (default), each pack block on the Packs page shows a quantity stepper (**-** / **+**) next to the pack heading...

Few readers

What does "Packs: Allow Random Meals" do?

With **Yes** (default) each pack block shows a **Swap all meals** button beside **Manually select meals** and **Clear all selection**; it fills...

Few readers

Delivery

What does "Meal Prep Delivery Schedule" do and why are some weekdays missing?

The weekday toggles set which days this route delivers. At checkout, a zip code assigned to the route is only offered on...

Few readers

What does "Modules allowed" on a bag type control, and why do I see "Wholesale" as a separate option?

Only modules that both support shipping and support bags are listed (e.g. Meal Packs, Weekly Subscriptions, À la Carte, Custom Meal Builder,...

Few readers

Subscriptions

What does "Member can manage their subscription (Pause, Cancel, Skip, etc)" do when it is off?

When this switch is off for a member, the member's own **My Subscription** page (Dashboard > Subscription) is replaced with the message...

Few readers

What does "Plan Categories" do and how is it different from "Categories per day"?

**Plan Categories** (modal **"Filter meals for this subscription"**) is a filter: tick the meal categories the customer is allowed to choose from;...

Few readers

Website

What does "Mode: Easy" / "Mode: Advanced" in the editor top bar mean?

It reflects the setting **Theme: General > Page Builder - Mode**. In **Easy** mode the module edit panels hide the advanced styling...

Few readers

Kitchen

What does "Modules allowed" on a bag type control?

Each ordering module that supports bags (meal prep subscriptions, à la carte, packs, catering, by the pound, custom meals, and any module...

Few readers

Catering & Proposals

What does "Online Ordering Open Time" (Start Time / End Time) control?

These two fields set the daily window (e.g. 9:00 AM – 10:00 PM) during which customers are allowed to pick an **Event...

Few readers

What does "Price Per Person" do?

Switch on **Price Per Person** in the Info section and enter a per-guest rate. A small table then shows *Number Of Guests...

Few readers

Real Time Ordering

What does "Order Buffer Time (minutes)" do?

It is the **minimum lead time** between "now" and the earliest time a customer may choose for a Real Time order. The...

Few readers

Customer Dashboard

What does "Pay Later" / "Pay Deposit" mean on some orders?

This applies specifically to **catering/event proposal checkouts**: when a proposal allows partial payment, the payment page shows a **"Pay Deposit"** checkbox alongside...

Few readers

Pos

What does "POS Shopping List" (ingredients report) show?

A consolidated ingredient shopping list, grouped by ingredient category, computed by totaling every ingredient needed across every meal scheduled on the POS...

Few readers

What does "PosMenu: Title" control in Client Config?

It's the display label used for the POS Menu ordering module throughout the admin (e.g. in tab headers) — it defaults to...

Few readers