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Articles on: Sprwt Supprt

What does a payment's detail page show?


Click a row on Stripe > Payments to open /admin/stripe/payments/<payment id>:

  • Hero - the net amount that reached your balance, the currency, a status badge (succeeded / pending / failed) and the payment ID. A Refund button appears when the linked order can still be refunded.
  • Timeline - Payment started, Payment succeeded/failed, Balance pending (with "Funds available on <date>") or Balance available, and Refund issued - <amount> if part or all was refunded.
  • Payment details - Date, Customer (Stripe customer ID plus a link to the Sprwt user), Amount, Fee, Net, Refunded, Statement descriptor, Risk evaluation, Balance status, Description.
  • Payment method - card brand and last 4, expiry, type (brand and card funding, e.g. credit/debit), fingerprint, billing address and card country.
  • Internal Checkout - the Sprwt order number (link), the reseller the order belongs to, how much was paid with digital account balance vs the other payment method, refunds by method, and the refund total.

Super admins also see a link to the payment on dashboard.stripe.com.

Where to find it: /admin/stripe/payments