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Articles on: Sprwt Supprt

What does a dispute's detail page show?


Open a dispute from the list (/admin/stripe/disputes/<dispute id>):

  • Hero - disputed amount and currency, a status badge (or "Dispute deadline missed"), the dispute ID, the N days to respond pill while open, and either the Submit Evidence button or the Evidence Submitted badge.
  • Timeline (newest first) - Final decision / Dispute won / Dispute lost, Under review by bank (up to 3 months), Evidence submitted <date> or Response needed - Due by <date>, Payment disputed as <reason>, Payment succeeded, Payment started.
  • Dispute details - Date, Customer (Stripe ID plus Sprwt user link), Amount, Fee, Net, Statement descriptor, Risk evaluation, Description, Evidence submissions.
  • Payment method - card last 4, expiry, type, fingerprint, address, origin country, CVC check result.
  • Evidence Submission - who submitted the evidence (with a link to their user) and when (only after a submission made through Sprwt).
  • Internal Checkout - the linked Sprwt order, the Reseller it belongs to, and how much was paid with balance vs. the other payment method.

Where to find it: /admin/stripe/disputes