Sprwt Feeback & Changelog Help Center

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Customer Dashboard

How do I turn off 2FA?

On **My Profile**, click **Disable 2FA** and confirm the warning that this makes your account less secure. This immediately clears your saved...

Website

How do I turn off or delete a redirect?

To pause a rule without losing it, open it and switch **Active** off ("Inactive rules are kept but not applied."), then **Save**....

How do I update my Terms & Conditions and Privacy Policy pages?

Your site serves `/pages/terms` and `/pages/privacy` automatically. Out of the box they show Sprwt's standard legal text, personalized with your business name,...

Settings & Configuration

How do I turn on a cookie-consent (GDPR) banner?

**Tab:** Business > GPRD > **Show GPRD On Loading**. **Options:** Yes / No (default No). Global only. When **Yes**, every customer-facing page...

How do I turn on a low-stock email alert for a specific meal, and who receives it?

1. Go to **Stock Management** (admin/stocks) and click the **Stock Alert** button next to the meal or portion you want to watch,...

How do I turn on admin notifications?

**Tab:** Notifications > **Enable Notifications**. **Options:** Yes / No (default No). Global only. This is the master switch for the in-admin notification...

How do I turn online catering ordering on or off for customers?

Set **Catering: Allow Online Ordering** on the Order: Catering tab. With **Yes** (default) the catering ordering page and the *current catering menu*...

How do I turn pickup or delivery on or off for my store?

**Tab:** Business > General. Two settings, each **Yes / No** (no preset default until you choose one). - **Allow Pickups** – when...

How do I turn the recent-sales popup on or off?

Go to **Client Config, tab Marketing: Hub**, and set **Show Recent Sales Popup** (off by default). It only appears on customer-facing storefront...

How do I upload my logo, footer logo and favicon?

**Tab:** Marketing > Website (the *Business: Website* tab). Three file settings (global only): - **Company Logo** – the main logo used in...

Real Time Ordering

How do I turn on Real Time Ordering for my business?

1. Have the **Real Time** module enabled on your account (it is a purchased module; contact Sprwt if the **Real Time** menu...

Marketing

How do I turn on the "recent purchase" popup on my website, and what does it show?

Set **Show Recent Sales Popup** = Yes under Client Config > **Marketing: Hub** (Marketing Hub module required). On every non-admin page a...

How do I turn on the abandoned-cart SMS and when does it send?

1. Open **Marketing > SMS > Sequences**. 2. On the **Abandon Cart SMS** card, switch the toggle on, choose a **From** number...

How do I turn on the website newsletter signup popup, and what can I customize about it?

The website popup that collects newsletter subscribers is a separate feature from the campaign editor, configured from **Marketing > Integrations > Email...

How do I upgrade an existing number to call forwarding, or change the greeting and forwarding number?

Open **Numbers**, click the number, then **Edit Number**. For a basic number the **Plan** section offers **Upgrade to One Number with call...

How do I upload contacts from a CSV file, and what format does the file need?

1. Go to Marketing > Email > **Contacts** and click **Upload Contacts** (or open a list and click **Upload Contacts** there). 2....

Retail

How do I undo a stock upload that was wrong?

Open the upload from **Stock Upload History** and click **Undo this upload**, then confirm *Undo this upload? Inverse stock movements will be...

Subscriptions

How do I unskip a day that was skipped?

Select the skipped date in the **Subscription Dates** strip (or via **See all dates**) and click **Unskip This Day**. In **Unskip Day**...

Payments & Billing

How do I upgrade or change my Sprwt plan?

Plans aren't switched with a self-service toggle on the Billing page itself - there's no "change plan" button there. Instead, Sprwt shows...

Catering & Proposals

How do I upload documents (mood boards, images, PDFs) to a proposal, and can the customer see them?

On the **Docs & Contract** tab click **Add Document**, give it a **Name**, choose the file (**Allowed Types: pdf, jpg, jpeg, png**)...