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Back Articles on: Sprwt Supprt

Real Time Ordering

How do I open the KDS and what is on the screen?

Open **Real Time > Dashboard** (`/admin/kds`). The page hides the normal admin menu and footer so it can run full-screen on a...

Kitchen

How do I open the menu for a specific delivery date?

Use the calendar card on the left of the menu page: 1. Use the **** arrows in the calendar header to move...

Customer Dashboard

How do I order A la Carte (Meals by Unit)?

1. Go to **À la Carte** (/mealsbyunit). 2. Pick your fulfilment method — **Delivery** or **Pickup** — the date picker only shows...

How do I order a Meal Pack?

1. Go to **Meal Packs** (/packs) and pick a delivery date. 2. Choose a pack — each pack defines its own required...

How do I order By the Pounds?

1. Go to **By the Pounds** (/byingredients) and choose a delivery date. 2. Choose the ingredients you want and their quantities —...

How do I order Extras (add-ons)?

1. Go to **Extras** (/extras), pick a delivery date. 2. Browse extras — optionally grouped by category — set a quantity, and...

How do I order Products (retail add-ons)?

1. Go to **Products** (/products), pick a delivery date. 2. Browse the product catalog — optionally grouped by category if the store...

How do I pause my subscription?

What you see depends on the business's settings: - **Self-service** — click **Pause Future Renewals**; this turns off auto-renew right away. A...

How do I pause or cancel my subscription?

**Pause Future Renewals** stops your subscription from auto-renewing (either indefinitely or until a date you schedule) without cancelling any deliveries you've already...

How do I pick my meals for an upcoming subscription delivery?

Go to **My Meals** (/meals). The page shows your next open delivery date; select each meal category slot (**Select «Category» «Portion»**), or...

How do I place a Catering order online?

1. Go to **Catering** (/catering) — only shown if the store has turned on **"Catering: Allow Online Ordering"**. 2. Optionally reserve a...

How do I place a Grab & Go order?

1. Go to **Grab And Go** (default page label; the store can rename it) on the storefront. 2. Choose a **location**, then...

Subscriptions

How do I pause a customer's subscription?

1. Open the subscription and click **Pause Auto Renewal** (Current Plan panel) or **Pause** (User Subscriptions panel). 2. In **Pause Subscription Auto...

Sprwt

How do I pause a subscription

With Sprwt, you can set a subscription renewal to pause. What this means is all future billing renewals will stop until you...

Marketing

How do I pause or end an affiliate partnership?

Open the affiliate under **Affiliate Users**, switch **Is Active** off and click **Save Affiliate**. The affiliate moves to the **Inactive** tab (its...

How do I pay an affiliate (create a payout)?

1. Open the affiliate in **Reports > Affiliates Report** and stay on the **Checkouts** tab. 2. Tick the commissions to pay (the...

How do I point my domain to Sprwt using the DNS card?

Open the **DNS** card (Utility category). It has two buttons: **Manually Configure** opens a window. If you haven't set a live domain...

Catering & Proposals

How do I pause or stop a recurring proposal?

On **Catering > Proposal Settings > Recurring**, flip the **Status** switch on the schedule's row to off (or open the schedule and...

Reports

How do I pay an affiliate their commissions?

1. Open the affiliate's detail page from the **Affiliates Report** and stay on the **Checkouts** tab. 2. Tick the commissions to pay...

Orders

How do I pay an order with the customer's digital balance (wallet) in Checkout As?

1. Select a customer with an account (the balance option is hidden for Guest Checkout). 2. Add items and press **Charge**, then...