1. Open the subscription and click Pause Auto Renewal (Current Plan panel) or Pause (User Subscriptions panel).
2. In Pause Subscription Auto Renew, optionally tick upcoming days under Select days you want to cancel – ticked days are cancelled and their meals refunded.
3. Optionally enter an amount in Refund to Digital Wallet – it is credited to the customer's balance as "Manual Subscription #id".
4. Leave Schedule Unpausing on and pick a range (1 Week, 2 Week, 1 Month, Rest Month or a custom end date) to restart automatically on that date, or switch it off to pause indefinitely.
5. If Show Subscription Pause Reasons is on, pick a Reason (and fill the justification when the reason requires one).
6. Click Pause Subscription.

Auto-renewal is switched off, the pause date is recorded, the customer receives the Subscription: Pause notification, and the reason is stored for the funnel statistics.