Articles on: Sprwt Supprt
Customers say a date is closed on the website but it shows as open on my dashboard — why?
On the subscription meal-selection page Sprwt applies the Cut-off Timer rules predictively: if the current time is past the earliest weekday rule that covers the delivery date, the customer sees the date as closed even if the closing job has not run yet (the dashboard flag only changes when the job or you close it). This keeps customers from ordering into a window that is about to lock. If you want the date to stay open for customers, reopen it from the dashboard — a date that has been manually reopened after a close is honoured as open on the storefront (the predictive check explicitly detects a reopened date and skips itself) — or adjust the Cut-off Timer rules.
There is also a Business: General > Use warn modal for no available days to choose meals setting (default: Show modal). Switching it to Don't show, redirect to /meals does more than change the popup into a redirect — in the current version it turns off this whole predictive early-cutoff check, so meals stay selectable right up to the real cut-off time with no early warning, and customers are only redirected away once literally no dates are left to choose from.
Where to find it:
/admin/closedatesconfig (cut-off rules), /admin/configclient (warn-modal setting, Business: General tab)