Marketing
How do I connect Root Planner?
The **Root Planner** card (Delivery Management) requires the Root Planner module. Open it and fill **API Token** with the token from your...
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How do I connect Shippo for shipping labels and carrier rates?
The **Shippo** card is only listed on the Pro plan or with the Shippo module. Steps: 1. Open the card and paste...
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How do I connect Sprwt SMS?
The **Sprwt SMS** card requires the SMS module. Open it: 1. If your **Company Name** is blank, a field to enter it...
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How do I connect Stripe from the Integrations page?
The **Stripe** card appears when Stripe is one of your enabled payment gateways. Open it and, for each kitchen, click **Connect Stripe**....
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Delivery
How do I connect Sprwt to my Root Deliveries account?
1. Make sure the Root Deliveries module is active on your account. 2. Go to **Marketing > Integrations**, find **Root Deliveries** (category...
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How do I create a bag type?
1. Go to **Bag Types** and click **+ Add Bag Type**. 2. In **Bag details** enter **Name** (required), **Max Meals** (how many...
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How do I create a container and what do Usage and Slot Size mean?
1. Click **+ Add Container**. 2. Enter the **Name** (required – *Name empty* otherwise). 3. Choose **Usage**: **Bag only** (appears only in...
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Support & Account
How do I connect Stripe, Recaptcha or other services from the wizard?
The first step, **Connect your services**, lists the same integrations as the onboarding checklist (Setup your configurations, Stripe, Google Recaptcha, Identity Verification,...
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How do I copy prices from one subscription plan to others in the wizard?
Choose **Copy prices from a plan I have**. Pick the source in **Copy from**, tick the targets under **Copy onto**, optionally enter...
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Settings & Configuration
How do I control how ingredients are listed on the website?
**How do you want to display ingredients on website?** (Theme > Kitchen) has four options: - **Do not show sub-recipes or ingredients**:...
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How do I control whether customers can cancel their subscription themselves?
Use **Show Cancel button on profile** on the Order: Subscription tab: - **Client can Cancel Subscription** - a *Cancel* button on the...
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How do I control which ordering modules appear in the header 'Order' dropdown, the footer and the homepage?
Theme > **Kitchen** has three multi-select rows: - **Show on Header Menu**: modules listed under the header *Order* dropdown. - **Show on...
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How do I control which upcoming delivery dates are shown for a subscription in the cart?
Use **Subscriptions upcoming delivery dates format on cart**: **Don't show upcoming delivery dates**, **Show only the first delivery date**, **Show only the...
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Admin Dashboard
Subscriptions
Kitchen
How do I control whether ingredients and sub-recipes are shown to customers?
Use **Configuration > Theme: Kitchen > How do you want to display ingredients on website?** with the options *Do not show sub-recipes...
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How do I convert an ingredient into a sub-recipe (or the other way around)?
Open the item and click **Convert to Subrecipe** (on an ingredient) or **Convert to Ingredient** (on a sub-recipe) in the header, then...
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How do I create "by the pound" items?
By-the-pound items are not meal recipes: they are **ingredients or sub-recipes** flagged for the *By Pounds* ordering module (each ingredient has by-the-pound...
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How do I create a bag type and what do its main fields mean?
Go to **Settings > Delivery Settings > Bag Types** and click add. **Bag details**: **Name**, **Max Meals** (capacity in standard meal slots),...
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