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Articles on: Sprwt Supprt

A customer sees 'Wrong code' or 'Code expired' on the email validation page - what should they do?


  • Wrong code, please check the code that we sent to your email - the digits entered do not match the latest code. Each resend creates a new code and invalidates the previous one, so they should use the most recent email.
  • Code expired, please note that you have 5 minutes to verify the code before it expires. - more than 5 minutes passed; click the resend link to get a fresh code.
  • We had an error sending the code to your email - the resend failed to send; check the Email Log for a Failed entry against that address, and that the New Email Verification Code Sent email is switched on.
  • Invalid code - the field was left empty.

As an admin you can also disable the step entirely with Disable Email Validation Security under Business: Email.

Where to find it: /admin/emaillog