Open Support > Raise Ticket (/admin/supporttickets). The Support Tickets page embeds the Sprwt support desk's web form, pre-filled with your name and your account's support email address. Describe the problem and submit; the ticket is created in Sprwt's help desk and replies come to that email. You need an admin role to open the page. The older in-app ticket list (subject, status, created date, hours spent) is dead code that no longer runs, so tickets are tracked in the support portal and by email rather than inside Sprwt itself.