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Back Articles on: Sprwt Knowledgebase Customer support answers for ordering, accounts, payments, and subscriptions on the Sprwt meal-ordering platform.

Changing Or Cancelling An Order

Can I cancel an order I already placed?

Not directly from your account. Before that day's cutoff you can still swap individual meals/items (see the ordering-system sections above), but cancelling...

Can I change a meal or item after I've ordered?

Yes, if it's before that day's cutoff — go to your order and select "Change" to swap a meal/item. If the new...

Account & Profile Management

Can I delete my account?

Account deletion isn't available as a self-service option. Contact your kitchen's customer support if you'd like your account removed.

Can I stop a recurring Digital Wallet top-up?

Yes — from the Digital Wallet page in your profile, you can cancel a recurring credit package purchase at any time.

Catering

Can I pay for catering with a Purchase Order (PO) or get billed later on an invoice?

No — there's no PO-number field or invoicing option. Catering is paid the same way as any order (card, or marked cash/check...

Can I reorder a past catering order?

If enabled by your kitchen, yes — from that order's confirmation/order view page.

Payments, Wallet & Promo Codes

Can I pay with both my wallet and a card on the same order?

Yes — at checkout you can split payment between your Digital Wallet balance and a card; anything not covered by your wallet...

Grab & Go (Pickup In Store)

Can I pick a different pickup location after I've started a Grab & Go order?

Yes, but switching locations replaces any Grab & Go items you've already added for that date, since each location has its own...

Does Grab & Go have its own cutoff?

Yes — Grab & Go runs on its own cutoff per pickup location, separate from the standard ordering cutoff used by à...

À La Carte Ordering

Can I reorder a past à la carte order?

If your kitchen has this turned on, yes — a "Reorder" button opens a list of your last 10 à la carte...

By-The-Pound (By Ingredient) Ordering

Can I reorder a past by-the-pound order?

If enabled, yes — your kitchen's by-the-pound page has a "Reorder a previous order" option listing your last 5 orders.

Custom Meal Builder

Can I reorder a past custom build?

If enabled, yes — a "Reorder a previous order" option lists your last 5 custom builds to add back to your cart.

Meal Packs

Can I reorder a past Meal Pack?

If enabled by your kitchen, yes — pick from your past pack orders and add them to your current cart.

Order Now (Realtime)

Can I reorder a past Order Now order?

If your kitchen has this enabled, yes — from your order view.

Weekly Subscription Meal Plans

Can I reorder from a past subscription delivery?

Some kitchens offer a subscription-specific reorder option that lets you repeat a previous week's selections — check your subscription page for a...

Can I swap a meal in my subscription after I've selected it?

Yes, if it's before cutoff and your specific plan allows swaps. If the new meal costs more, the price difference is charged...

Checkout, Delivery & Pickup

Can I switch from delivery to pickup (or back) after choosing?

Yes, as long as that day's order hasn't passed cutoff — use "Change to Pickup" / "Change to Delivery" on the checkout...

Membership Plans & Subscriptions

Can I switch to a different membership plan?

Yes — choosing a different plan replaces your current membership as soon as the new one is paid for.

Account & Sign-Up

Do I need to verify my email?

You can start browsing and ordering right after signing up, but on your next visit you'll usually be asked to verify your...

Allergens, Dislikes, Diet Preferences & Macros

Do my preferences affect what gets picked for me automatically?

Yes, for Weekly Subscriptions — if you don't select your own meals before cutoff and the kitchen auto-selects for you, that auto-selection...