Account & Sign-Up
Does this platform support two-factor authentication (2FA)?
Some kitchens offer optional 2FA for extra account security. If available, you can turn it on from your profile settings, and you'll...
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How do I create an account?
Click "Sign Up" / "Register" and fill out the form with your name, email, and a password (minimum 8 characters). Depending on...
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Checkout, Delivery & Pickup
How do I add or update my delivery address?
On checkout, choose "Edit address" to enter or update it. Check "Save address to profile and use for all future deliveries" so...
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How do I choose pickup or delivery?
On the checkout page, for each delivery day that offers both options, choose "Pickup" or "Delivery." Some kitchens show this as a...
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How do I pick a delivery or pickup time?
If your kitchen offers time slots, you'll see a time picker on the checkout page for your chosen day — pick the...
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Account & Profile Management
How do I add, remove, or change my default payment card?
In your profile's Cards section, you can add a new card, delete a saved card, or set a different card as your...
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How do I set my allergens, dislikes, or dietary preferences?
These are managed from dedicated profile pages — see "Allergens, Dislikes, Diet Preferences & Macros" for exactly what each one does and...
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How do I update my delivery address?
Go to your profile's delivery addresses section to add, edit, or remove saved addresses.
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How do I update my name, email, phone, or password?
Your personal info and password can be updated from your profile settings.
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Payments, Wallet & Promo Codes
Gift Cards
Membership Plans & Subscriptions
How do I cancel my membership?
On the Membership Plans page, select "Cancel membership." Your perks end immediately and you won't be charged again — you can join...
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How do I join a membership plan?
From the "Membership Plans" page in your profile, choose a plan and check out — it's paid like a normal order, and...
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How do I pause my membership?
On the Membership Plans page, select "Pause." You won't be charged while paused and your perks pause too, but any meal credits...
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How do I resume a paused membership?
Select "Resume" on the Membership Plans page. Your perks come back immediately, and if a renewal is due, your card on file...
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Delivery Areas, Zip Codes & Pickup Points
Refunds & Credits
How do I know if something on my order was refunded?
On your order details page, any refunded item shows as struck-through with a "Refunded on [date]" note — this is just a...
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How do I request a refund?
Refunds aren't self-service — you can't issue one from your account. Contact your kitchen's customer support with your order number and the...
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Allergens, Dislikes, Diet Preferences & Macros
How do I see meals with my allergens or dislikes anyway?
Turn on "Show meals with my allergens" or "Show meals with my dislikes" in the menu's preferences sidebar — matching meals will...
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How do I set my allergens or foods I dislike?
From your profile, add your allergens and disliked ingredients from the admin-managed list. By default, any meal containing one of them is...
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