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By-The-Pound (By Ingredient) Ordering

How does by-the-pound ordering work?

You set a quantity, then pick your ingredients from a list — pricing is based on the ingredients you choose, not a...

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Gift Cards

How does someone redeem a gift card?

The recipient enters the code on their own Profile page (under "Redeem Gift Card") — it's credited straight to their account balance...

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Custom Meal Builder

How does the Custom Meal Builder work?

You build a meal from the slots your kitchen sets up — commonly something like a protein, a side, and a sauce...

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Refunds & Credits

How long does a refund take?

A refund to your card typically takes 5–7 business days to appear, since that's how long card networks take to process returns....

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Account & Sign-Up

I forgot my password. How do I reset it?

On the login page, choose "Forgot password" and enter the email on your account. We'll email you a reset link to set...

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I saw a referral question during sign-up, or signed up through a friend's link — what does that do?

This just tracks how you heard about us, or who referred you, for the kitchen's own records/rewards — it doesn't change how...

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Weekly Subscription Meal Plans

Is a "Weekly Subscription" the same as a "Membership Plan"?

No — these are two different features. A Weekly Subscription is how you get recurring meals. A Membership Plan is a separate...

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What happens if I forget to pick my meals for the week?

Depending on your kitchen, staff may automatically choose meals for you based on your saved preferences and order history — or in...

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Menu Availability & Substitutions

Is stock/availability enforced the same way for every order type?

No — it's enforced most strictly for Grab & Go (an item won't add to cart if stock runs out). For other...

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What happens if a meal I already selected sells out or gets removed from the menu?

There's no automatic substitution and no notification sent to you — the system doesn't proactively catch this. Your only self-service option is...

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Order Cutoff Times

Is the cutoff the same for every order type?

For most order types — à la carte, Weekly Subscriptions, Meal Packs, By-the-Pound, and Custom Builder — yes, they all share the...

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Checkout, Delivery & Pickup

Is there a minimum order amount for delivery?

Some kitchens set a minimum order total to qualify for delivery on a given day. If your order is under that minimum,...

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Reordering A Past Order

Is there one "Reorder" button that repeats my whole last order?

No — there's no single cross-order-type "Order Again" button. Reordering is specific to each ordering system (à la carte, by-the-pound, custom builder,...

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What exactly does "Reorder" copy into my cart?

It re-adds the meals/items from a selected past order into your current cart for a newly chosen delivery date — it doesn't...

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Membership Plans & Subscriptions

My membership shows "Suspended – payment failed." What do I do?

Add a working card under your profile's Cards section, then press "Resume" to charge it and restore your perks.

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What are "meal credits" and how do I use them?

Meal credits come with some membership plans and apply automatically to qualifying à la carte meals at checkout — nothing to redeem...

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Extras & Add-Ons

What are "Extras"?

Add-on items — things like drinks or desserts — you can add alongside almost any order type. They show up as their...

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Allergens, Dislikes, Diet Preferences & Macros

What are Diet Preferences / meal categories?

Tag-style categories your kitchen defines (for example, something like vegetarian or keto). Unlike allergens/dislikes, this filter is off by default — turning...

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What are Macros, and do they filter my menu?

Macros are personal daily nutrition targets (calories, protein, carbs, fat) you can set in your profile. They're purely for tracking — a...

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Ways To Order

What are the different ways I can order, and how do they compare?

Common order types: À la Carte (one-time, browse and add meals), Weekly Subscription (recurring, Chef's Choice or Your Choice), Meal Packs (a...

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