Articles on: Sprwt Supprt
Why is an order in the 'No Routes' section, or missing from the Delivery Report entirely?
No Routes collects delivery orders whose address did not match any route (or whose route was deleted/deactivated). Fix the route's zip codes/states or edit the order's delivery route, then reload. An order is left off the report entirely when it has no items left for that date (all meals removed/skipped), when it is a catering order (catering-type items are excluded from this report's meal count), or when it is a pickup order — the Delivery Report only pulls orders shipped by delivery, so pickups never appear here; check the Pick-up Report instead. Also confirm the Begin/End dates and that you're looking at the right ordering-type tab (Meal Prep vs Real Time).
Where to find it:
/admin/reports/delivery