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Articles on: Sprwt Supprt

Why do I get "Order - Invalid Hub on Kitchen Location #X" when exporting?


The kitchen location the order belongs to has no Root Planner Hub selected, so Sprwt does not know where the route should start. Go to Business Settings > Kitchen Locations, edit the location shown in the message, choose a hub in the Root Planner Hub dropdown and save, then run the export again. Note that for pickup-location bundles a missing hub does not produce an error row — those orders are simply skipped and stay under Orders Not Imported, so check the hub whenever pickup orders never show up in Root Planner.

Where to find it: /admin/kitchenlocations