Articles on: Sprwt Supprt
Who is automatically excluded from a campaign's audience?
When Sprwt resolves the selected groups into people it skips:
- registered customers who are suspended;
- registered customers and contacts whose Receive Email setting is off (customers can untick it under their own profile; you can toggle "Receive Email?" on a contact's edit page in Marketing > Email > Contacts);
- anyone whose email address is empty or not a valid email format;
- duplicates – each email address receives the campaign only once even if it is matched by several selected groups.
- everyone matched by the groups you put under Don't send to.
If, after all that, nobody is left, the campaign is rejected with No recipients found. Lead-form submissions are an exception in that they are not checked against a Receive Email flag, because they are raw form entries rather than contacts or registered users.
Where to find it:
/admin/marketingcampaigns/campaigns/email/new