How can we help you?

Search our guides, or browse by category below.

Articles on: Sprwt Supprt

Which emails are on the Client tab and when is each one sent?


System emails:

  • New Registered User - when a customer registers an account (includes the email validation code).
  • New Email Verification Code Sent - when a new validation code is generated.
  • User: Recovery - when a customer uses forgot password.
  • User: Birthday - on the customer's birthday (daily job).
  • User: Giftcard - to the recipient when a gift card is purchased.
  • User: Referrer / User: Referee - when a customer refers a friend.
  • Affiliate User: Create / Affiliate Payout: Create - when an affiliate account or payout is created.
  • Proposal: Payment Reminder, Proposal: Payment Past Due, Proposal: New, Proposal: New Unread Message, Recurring Proposals: Auto-Charge Error - catering proposal events.
  • User: New Newsletter - a card exists for newsletter-form signups, but in the current version it has no email template wired up, so toggling it has no visible effect yet.

Orders emails:

  • Order: Create - order confirmation.
  • Order: Pickup Ready - when an order is marked ready for pickup.
  • Order: Refund - when an order is refunded.
  • Order: Referral / Order: Referee - referral rewards tied to an order.
  • Order: Abandoned Cart - when a cart is abandoned (scheduled job).
  • User: First Order - a customer's first checkout.
  • Order: Delivery Date - delivery-date notice.
  • Customer: Complete Your Payment - when a card payment needs 3D-Secure completion.
  • Bag: Returned - when a bag is marked returned and the fee is credited back.
  • Subscription: Create / Skip a delivery / Cancel / Pause / Change Address / Renew / Renew Error / Meals To Choose Reminder / Request Change Address / Request Cancel / Request Pause / Request Unpause - the corresponding subscription events.

New Created User (when an admin creates a customer account) is a customer-facing email but is listed on the Admin tab. A separate 'Order: Grab & Go Placed' trigger exists internally for flows/automations, but it has no card here since it has no email template of its own.

Where to find it: /admin/emails