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Articles on: Sprwt Supprt

Which emails and notifications are sent around subscription management?


Customer notifications (Marketing emails, each can be disabled): Subscription: Renew (successful renewal, reactivation, unpause), Subscription: Renew Error, Subscription: Pause, Subscription: Cancel, Subscription: Skip a delivery, Subscription: Meals To Choose Reminder, Subscription: Change Address, and the request confirmations Request Cancel / Request Pause / Request Unpause / Request Change Address. Business emails to your client email: Admin: Subscription Renew Error, Admin: User Subscription Pause / Unpause / Cancel / Skip / Change Address and Request Cancel / Request Pause / Request Unpause. Admin cancellations also create an in-app admin notification "Subscription Cancelled" (not shown for admin-initiated pauses). Admin-initiated pauses/cancellations send the customer email but not the admin copy – only customer-initiated pause/cancel and the automatic unpause cron send both.

Where to find it: /admin/subscriptions/{id}