Articles on: Sprwt Supprt
What refund options exist on the order page?
In Quick Actions (shown for orders that are Paid or Partial Refund):
- Refunds $X — shown when the order has a Stripe card payment; it opens Sprwt's Stripe payment page (a separate Stripe Payments permission is needed to use it), where a Refund dialog lets you pick Digital Wallet or the card as the refund method, and Full or a Custom amount.
- Refund to balance $X — shown instead when there's no card payment but the order belongs to a customer account; clicking it refunds the remaining amount straight to the customer's Digital Wallet after a confirmation (no method choice — wallet only).
In each item table, the Refund link refunds that single item (meal, extra, product, gift card, custom charge, labor/equipment line) to the customer's digital wallet, also with just a confirmation. The amount left to refund (Total minus Refund Total) is shown on the buttons. Orders that are Unpaid or Canceled cannot be refunded, and a guest order (no customer account) with no card payment on file has no refund button available at all.
Where to find it:
/admin/checkouts/{orderId}