Articles on: Sprwt Supprt
What is the Identity Verification card and what do its statuses mean?
The Identity Verification card runs a Plaid identity check on the business owner to secure payouts and financial data. Click Verify your identity; a Plaid window opens (pre-filled with your name, email, phone and country) where you upload ID documents. When you finish, Sprwt stores the verification reference and polls its status each time the page loads:
- In Progress - verification started but not complete.
- Pending Review - Plaid is reviewing your documents.
- Passed - verified.
- Failed, Expired, Canceled - a Retry button appears on the card; clicking it starts a fresh verification.
- Inactive - no verification has been started.
If the window does not open, the page shows Please try again later - usually a temporary Plaid issue.
Where to find it:
/admin/integrations?iid=26