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Articles on: Sprwt Supprt

What is the Identity Verification card and what do its statuses mean?


The Identity Verification card runs a Plaid identity check on the business owner to secure payouts and financial data. Click Verify your identity; a Plaid window opens (pre-filled with your name, email, phone and country) where you upload ID documents. When you finish, Sprwt stores the verification reference and polls its status each time the page loads:

  • In Progress - verification started but not complete.
  • Pending Review - Plaid is reviewing your documents.
  • Passed - verified.
  • Failed, Expired, Canceled - a Retry button appears on the card; clicking it starts a fresh verification.
  • Inactive - no verification has been started.

If the window does not open, the page shows Please try again later - usually a temporary Plaid issue.

Where to find it: /admin/integrations?iid=26