Reports > Sales Reports > Abandoned Carts (Sales Abandoned Carts permission, Business Intel. Unlocker or Base-or-higher plan) lists carts that were flagged as abandoned and never completed, with their last activity in the date range: Cart ID (link to the cart), Full Name (link to the customer), Phone, Email, Cart Subtotal and Date.

A cart becomes abandoned when a logged-in customer with an email address leaves items in it and does not touch it for the number of minutes set in Client Config > Business: Cart > Abandon Cart: Timeframe to consider abandoned (in minutes) (default 30). Sprwt's scheduled task then flags it, sends the abandoned-cart email (and SMS, if that automated sequence is turned on) and it appears here. Empty carts and carts from visitors without an account/email are never flagged.