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Articles on: Sprwt Supprt

What do the message statuses queued, sent, delivered, failed and undelivered mean?


  • queued – Sprwt handed the message to the carrier and is waiting for a result.
  • sent – the carrier accepted it.
  • delivered – the recipient's handset confirmed receipt.
  • failed – the carrier could not send it (e.g. invalid number, blocked, compliance issue).
  • undelivered – it left the carrier but never reached the handset (e.g. phone off, carrier filtering).

Statuses are updated in two ways: the carrier calls Sprwt back as the status changes, and a periodic job re-checks all messages still marked queued. When a message becomes failed or undelivered the job records the carrier error code (the Sent detail page shows the code with its description) and refunds the charge once.

Where to find it: /admin/smshistory/sent