How can we help you?

Search our guides, or browse by category below.

Articles on: Sprwt Supprt

What do the account status badges (Restricted, Payouts Disabled, Action Required, Completed) mean?


The badge next to your business name summarises Stripe's view of the account:

  • Restricted (red) - you have not finished submitting your details to Stripe. Payments and payouts may be blocked. Finish onboarding via Stripe > Connect or Stripe > Dashboard.
  • Payouts Disabled (amber) - details were submitted but Stripe is not paying out (usually a missing/invalid bank account or pending verification). Check Information Needed and External Accounts.
  • Action Required (amber) - Stripe needs more information; the list is under Information Needed > Fields Needed, with a deadline ("You need to submit the Currently Due Information until <date>").
  • Completed (blue) - everything is submitted and nothing is due; the panel reads "All information needed was submmited!".

Submit the missing items in your Stripe Express dashboard (Stripe > Dashboard); the badge updates the next time you open the page.

Where to find it: /admin/stripe/account