Articles on: Sprwt Supprt
How do I target subscription customers (active, paused, cancelled, failed renewal, or who haven't picked meals)?
Open the Subscriptions category in the Send to picker:
- All Users With Active Subscription, All Users With Paused Subscription, All Users With Cancelled Subscription, All Users Whose Subscription Failed To Renew – by subscription status.
- One entry per subscription plan group – active subscribers of that plan group.
- Subscription customers who haven't select meals for upcoming deliveries – subscribers who still need to choose meals for the next delivery date.
Combine with Don't send to to exclude, for example, paused subscribers from an active-subscriber promotion. For ongoing reminders consider a Flow on the Subscription: Meals To Choose Reminder or Subscription: Renew Error trigger instead of repeated campaigns.
Where to find it:
/admin/marketingcampaigns/campaigns/email/new