1. On the card click Issue Refund. The Choose the Meals that you want to refund window lists the meals with Price and Status; meals already refunded are greyed out.
2. Tick the meals to refund - Total value to refund updates.
3. Choose a Reason: Returned Goods, Accidental Charge, Damaged, Canceled Order or Customer Meal Swap.
4. Turn on Update Stock? if the meals should go back to the location's on-hand stock (+1 per meal, with the alert check).
5. Click Refund.

Each refunded meal's amount is credited to the customer's account balance as Partial Refund #order, the order is flagged partially refunded, the customer receives the order-refund email/marketing trigger and the admin refund notification is sent. The meal line is marked Refunded. If any meal cannot be refunded (for example the order is already fully refunded) the whole batch reports Error! Cannot refund the meal. Refunds here go to balance, not back to the card - use the order page for card refunds.