Articles on: Sprwt Supprt
How do I refund a whole order to the customer's digital wallet?
- Open the order (status must be Paid or Partial Refund and it must belong to a customer account).
- In Quick Actions click Refund to balance $X.
- Confirm Are you sure you want to REFUND ALL?.
Sprwt credits the remaining unrefunded amount to the customer's wallet (their balance history shows Full Refund #<order>), sets the order to Total Refund, marks every meal, extra, gift card, custom charge and bag as refunded, raises an Order Refunded notification and sends the order refund email to the customer and an admin copy to your business email. Refresh the page to see the updated status if it does not reload automatically.
Where to find it:
/admin/checkouts/{orderId}