Articles on: Sprwt Supprt
How do I mark an unpaid order as paid (Confirm Checkout Payment)?
- Open the order from Reports > Customer Orders.
- In the right-hand Quick Actions card click Confirm Checkout Payment (only visible while the order status is Unpaid and your role has the Allow Confirm Payment permission).
- Confirm the Are you sure Confirm Checkout Payment? prompt.
The order status becomes Paid and the change is logged. If the Shippo module is active and the order has a Shippo shipping rate on it, the shipment is also synced to Shippo at that point. No money is charged by this button; it simply records that you received payment (cash, check, bank transfer, etc.).
Where to find it:
/admin/checkouts/{orderId}