Articles on: Sprwt Supprt
How do I let customers pause and unpause their own subscription?
Set Show Pause/unpause button on profile to Client can Pause/Unpause Subscription. The default, Client has to Request to Pause/Unpause Subscription, turns the button into a request you must approve in admin, and Client cannot Pause/Unpause Subscription hides it. As with cancelling, the per-subscription Pause mode an admin sets on the subscription can further restrict an individual customer. When self-service pausing is allowed, the same permission also lets the customer switch their plan between auto-renew and manual renewal from the profile.
Where to find it:
/admin/configclient