Articles on: Sprwt Supprt
How do I build a welcome series for new customers?
- Marketing > Email > Flows > + Create Flow; enter a Flow name (e.g. Welcome Series) and choose Flow trigger: New Registered User. Save.
- Add an Email block: Name Welcome, Subject Welcome to <your brand>, click Design email, build the email (Header, Text with a Shortkeys first-name replacer, a Button to your menu, Footer), then Back to Flow and Save the block.
- Add a Time Delay block: Delay Value 3, Delay Type Days.
- Add a second Email block (e.g. How it works or a first-order coupon).
- Optionally add a Conditional block set to Email was not opened (with a delay, e.g. 2 Days) after the first email, and put the reminder in the Yes branch — "Yes" is the branch that fires when the condition ("was not opened") is true, i.e. for people who never opened it.
- Turn the flow On. Each new registration from now on is enrolled automatically; customers who registered before you turned it on are not.
Where to find it:
/admin/marketingcampaigns/flows/0