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Articles on: Sprwt Supprt

Does the abandoned-cart SMS respect the customer's "Receive SMS?" preference?


In the current version the abandoned-cart sequence sends to every abandoned cart owner who has a phone number; it does not check the customer's Receive SMS? toggle or the marketing groups' opt-out logic. If you are in the US or Canada, opt-out replies (STOP) are handled by the carrier-level messaging service, which blocks further delivery to numbers that have opted out. If you need strict opt-in handling for this reminder, keep the sequence off or contact Sprwt support.

Where to find it: /admin/smssequences